Privacy Policy

Dirtastic (“Dirtastic,” “we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, share, and safeguard your information when you visit our website, shop our store, register for events, or otherwise interact with us (collectively, the “Services”). By using the Services, you agree to the practices described in this policy.

Information We Collect

We collect information that you provide directly to us, as well as information collected automatically when you use the Services.

• Information you provide: name, email address, phone number, shipping and billing address, event registration details, emergency contact information, and any messages you send us through contact or feedback forms.
• Order and payment information: details about purchases you make. Payment card details are processed by our third-party payment processors and are not stored on our servers.
• Automatically collected information: device and browser type, IP address, pages viewed, referring URLs, and other usage data gathered through cookies and similar technologies.

How We Use Your Information

• Process and fulfill orders, registrations, and payments.
• Communicate with you about events, orders, support requests, and updates to the Services.
• Send marketing and promotional messages, where permitted, which you can opt out of at any time.
• Operate, maintain, personalize, and improve the Services and our events.
• Protect the safety and security of our riders, staff, and the Services, and to comply with legal obligations.

How We Share Your Information

We do not sell your personal information. We may share it in the following limited circumstances:

• Service providers: vendors who help us operate the Services, such as payment processors, email and hosting providers, analytics services, and shipping partners.
• Event partners: when needed to run an event you register for, such as venues, instructors, or sponsors, limited to what is necessary.
• Legal and safety: when required by law, to enforce our terms, or to protect the rights, property, or safety of Dirtastic, our riders, or others.
• Business transfers: in connection with a merger, acquisition, or sale of assets.

Cookies and Tracking Technologies

We use cookies and similar technologies to keep you signed in, remember your preferences, understand how the Services are used, and improve performance. You can control cookies through your browser settings, though disabling them may affect some features of the Services.

Data Retention and Security

We retain your information for as long as needed to provide the Services, comply with our legal obligations, resolve disputes, and enforce our agreements. We use reasonable administrative, technical, and physical safeguards to protect your information. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

Your Choices and Rights

• Opt out of marketing emails by using the unsubscribe link in any message.
• Request access to, correction of, or deletion of your personal information.
• Depending on where you live, you may have additional rights under applicable privacy laws. To exercise any of these rights, contact us using the details below.

Children's Privacy

The Services are not directed to children under 13, and we do not knowingly collect personal information from children under 13. If a minor participates in an event, registration and consent must be provided by a parent or legal guardian. If you believe a child has provided us with personal information, please contact us so we can remove it.

Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the “Last updated” date above. Significant changes may be communicated through the Services or by email. Your continued use of the Services after an update means you accept the revised policy.

Contact Us

If you have questions about this Privacy Policy or how we handle your information, reach out to us at braap@dirtastic.com.